TERMS AND CONDITIONS OF USE

  1. GENERAL
  2. CONTRACTUAL RELATIONSHIP AND CONCLUSION OF THE CONTRACT
  3. CUSTOMER REGISTRATION REQUIREMENTS
  4. ON THE CONTRACT OF CARRIAGE FOR THE BENEFIT OF THE CUSTOMER
  5. COMPENSATION AND PAYMENT
  6. RESPONSIBILITY
  7. PROTECTION OF CONTENT, GRANTING OF RIGHTS TO USE THE TOOLS
  8. FINAL PROVISIONS

GENERAL

Edenmar Worldwide S.L., hereinafter EW(trade name Top Transfer Madrid) allows its customers to book travel services through its online platform, via telephone, email or online.

The service provided by EW is constituted only by the agreement of the right to transportation for a user by means of a transportation service provider as an intermediary, and not in the provision of travel services themselves.

These terms of use are part of every agreement between customers for the arrangement of a travel service by EW. They also describe in detail the travel services offered through the direct entitlement created by EW.

Any deviation from the stated terms of use, including in the case of confirmation letters and unreserved services, is hereby rejected. This shall not apply only in the event that the administration of a company has has expressly agreed in writing.

CONTRACTUAL RELATIONSHIP AND CONCLUSION OF THE CONTRACT

Edenmar Worldwide provides travel services through its tools, not through the company itself but through third parties. EW simply provides the user with a transportation entitlement agreement through a Transportation Provider independent of EW.

The user uses EW only as an intermediary or as an organizer, and not as a transportation service. EW’ s compensation is constituted by the organization’s commissions, in addition to the advance payment to the supplier made by EW.

By submitting a completed booking form via the Web, or by telephone, the user makes an offer for the conclusion of an organization agreement. The purpose of this agreement is the organization of a travel service.

EW sends the customer an email to confirm receipt of their request for the travel service to be arranged.

The organization agreement between EW and the customer for the requested travel service comes into effect only through a separate declaration (booking confirmation) by EW via e-mail. The customer himself is then entitled to demand transportation services.

3.USER REGISTRATION REQUIREMENTS

It is the customer’s responsibility to ensure that all information that they, or anyone else on their behalf, has provided to EW is complete and correct.

4. ON THE CONTRACT OF CARRIAGE FOR THE BENEFIT OF THE CUSTOMER

4.1 TRANSFERS / HOURLY RESERVATIONS, CHANGES. The client can choose between transfers and hourly bookings from his transportation request.

4.2 For transfer services, the price offered is valid for the transfer between the starting and destination address. Each stop on the direct route will result in an additional charge.

4.3 For hourly bookings, the trip must always end in the same city as the pick-up location. city of the pick-up location.

4.4 Class / Category of the vehicle. The customer can choose between different vehicle categories (Gold Class, Emerald Class or Platinum Class) for his travel route. The vehicle images shown on the EW We and App are for illustrative purposes only. Depending on availability, it may be possible to switch from class to a higher class at no additional cost to the customer.

4.5 Vehicle Security, Luggage and Pets The price shown in the booking confirmation includes the maximum number of pieces of luggage. Excess or bulky luggage or the transport of pets that have not been declared as additional comments at the time of booking may incur additional charges.

The local transportation service provider reserves the right to refuse to carry luggage and/or animals not agreed upon or agreed upon. This also applies to animals that are not in a suitable enclosed transport space.

4.6 Transportation of children, The customer must request and mention if child safety seats are required in the form of an additional comment and specify the number and age of children to be transported, as well as the required type of seat.

4.7 Cancellations, reservation changes, For transfer services, cancellations are free of charge if made more than seventy-two (72) hours prior to the agreed pick-up time. If made with seventy-two (72) hours or less, no refund will be made. Cancellations can only be made by e-mail and telephone. Reservation changes are generally treated as new reservations. The policy of cancellations therefore applies to the originally agreed trip.

4.8 For airport or train station pick-ups, no-shows are considered no-shows when the customer does not show up and there has been no cancellation within 72 hours prior to the agreed pick-up time at the pick-up location, where flight or train delays or early arrivals cause the scheduled pick-up time to be postponed by the planned period of time between the scheduled arrival time and the original pick-up time. If a customer is a no-show, the trip must be paid in full.

DURING THE DURATION OF THE TRIP ALL PASSENGERS MUST COMPLY WITH THE RELEVANT TRAFFIC LAW REGULATIONS.

COMPENSATION AND PAYMENTS

EW’ s claim for compensation is specified in the booking confirmation.

The factors that determine the amount (including reimbursement of expenses to EW for the arranged transportation service) are: class of vehicle chosen, distance, how far in advance the trip was booked, as well as the pick-up time and possibly the location.

Special requests that have been booked additionally (multilingual drivers, own branding on the vehicle, additional stops, bulky luggage, child seats, etc.) may cause the price to increase.

The customer can pay for the trip by credit or debit card. Any transaction costs when making payments by bank transfer (e.g. due to different currency rates or different local accounts) are borne by the user.

EW electronically provides the user with the respective invoice for the service. In the case of credit card payments, payment must be made at the time the reservation is made. When paying by bank transfer, the payment date mentioned on the invoice must be taken into account.

6. RESPONSIBILITY

EW is not liable for damages caused by its vicarious agents or subcontractors, either intentionally or due to gross negligence. The Transportation Service Provider, in addition to all drivers employed by the travel service, are neither vicarious agents nor subcontractors of EW.

In the case of damage caused by mere negligence, EW is liable only for the fundamental breach of contractual obligations and for foreseeable, ordinary damages. The fundamental contractual obligations are those which, once fulfilled, enable the proper performance of the contract and on which the user can rely.

The limitation of liability does not apply in the context of an express warranty of condition and quality, in case of intentional damage caused to life, body or health, in addition to claims made under the liability law.

Disclaimer of Liability by Customer. Customer indemnifies Edenmar Worldwide against all claims and expenses, including appropriate attorneys’ fees, asserted against Edenmar Worldwide by any third party for any such use by Customer.

7.CONTENT PROTECTION, GRANTING OF RIGHTS TO USE EDENMAR TOOLS WORLDWIDE

The content included in EW’s Top Transfer Madrid website is protected by copyright.

EW grants the customer the conditional and revocable right to use the Site in the manner for which it is designed. Any use beyond: changes, copies, transfers, distribution or other improper purposes is prohibited.

8.FINAL PROVISIONS

These conditions are the agreement between EW and the customer with respect to this service. There are no subsidiary agreements. Changes and additions to this agreement must be made in writing.

EW reserves the right to change these terms and conditions. Notification of changes is made as a statement by posting the new terms and conditions on the website.

Place of Jurisdiction for all legal relations between EW and the customer is the law of the Kingdom of Spain, applicable to national companies.

If any of the provisions prove to be invalid, or contain legal loopholes, the rest of them will remain in force. The parties have the obligation to replace the invalid ones with those provisions that come closer to the meaning and intent of the parties.

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